REFUND POLICY

 

Returns and Exchanges:

You have up to 30 days from the shipment date to return prints. All items must be unused and in sellable condition. You may receive a refund, replacement, or online gallery credit. Items purchased from our gallery must be returned to our location. If you have any questions or concerns, please feel free to contact the gallery through email at joness@jonessjones.com

 

What happens if I receive incorrect or damaged merchandise?

If we shipped you an item that was incorrect or damaged, we will gladly issue a call tag or refund your prepaid return shipping charge. Otherwise, all returns must be returned pre-paid. We suggest you return your merchandise via UPS, Federal Express or USPS Priority Mail with Delivery Confirmation.

 

To return products:

Contact the gallery through email at joness@jonessjones.com

For your protection, we suggest you return your merchandise via UPS, Federal Express, or USPS Priority Mail with Delivery Confirmation.

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Include your invoice, the product you would like to send back, and the reason for your return. When we receive the product, we will issue a refund or exchange the item at your request.